Aicha El Koudia
Order Management
Doha, Qatar
Summary
Order Management and Sales Support professional with 5+ years of experience in customer service, order processing, quotations, invoicing, logistics coordination, and after-sales support. Experienced with SAP and international customers. Fluent in French, English, and Arabic, with strong organizational and communication skills.
Experience
- Manage customer orders from quotation to delivery. - Process quotations , purchase orders, and invoices (( marine engines spare parts /on board services). - Schedule service attendance and coordinate with service team. - Handle Warranty claims for Navy projects. - Liaise with customers and international offices. - Use SAP/FSM and internal systems to maintain accurate order records.
- Process and record daily payment transactions in the accounting system (BRIGHT). - Bank reconciliation. - Prepare cheques for payment. - Handle petty cash transactions and reconciliations. - Prepare cheques for payment.
- Analyze and interpret financial reports. - Assist in preparing management dashboards. - Review and verify cost calculations.
- Process and record daily payment transactions in the accounting system (ORACLE). - Invoicing.
- Process Deposits and withdrawals accurately. - Handle customer inquiries, concerns and complaints professionally. - Provide customers with clear information on banking products and services. - Prepare and provide daily briefs and updates to the team.