Alesia Duncombe
Customer Service and Administrative Professional
Hamilton, ON
Summary
Customer Service and administrative professional with experience in tourism, retail and office operations. Skilled in customer relations, cash handling, inventory management, administrative support, and coordinating daily operations. Experienced in handling customer concerns, communicating with teams, managing competing priorities, and maintaining organized work environments
Experience
Processed customer payments and handled cash transactions. Assisted in the rental and buying of golf carts and or golf cart parts. Answered incoming calls and directed customer questions. Assisted with inventory management, stocking and organizing merchandise.
Welcomed guests and served as primary point of contact for the business. Assisted with both administrative and on deck operations when needed. Managed product orders as well as customer emails. Prepared and organized paperwork and consent forms. Communicated schedule changes and assisted with resolving customer concerns, de-escalating difficult situations.
Created a positive impression of the company among guests upon arrival. Explained available tour destinations, history, and experiences. Escorted guests to assigned boats and helped as deckhand where needed. Verified bookings, payments and completed consent documentation.
Education
Skills
Languages
Volunteer Experience
Made outbound calls to do ours and customers. Met daily call and fundraising targets. Explained campaigns, services, and fundraising initiatives. Built positive relationships with alumni through friendly and engaging phone conversations.