Andrea Guerra
Customer Service & Hospitality Professional
Montreal, QC
Summary
Friendly and reliable multilingual professional with experience in customer service, sales, and hospitality. Skilled in teamwork, multitasking, and working in fast-paced environments. Fluent in English, Spanish, and Greek. Seeking entry-level opportunities in Montréal in restaurants, cafes, or retail.
Experience
•Prepared and served coffee, cocktails, and beverages according to customer preferences • Took customer orders accurately and efficiently, both in-person and at the counter • Managed cash register and processed payments, ensuring accuracy • Set up and cleared tables, maintaining a clean and organized workspace
• Managed daily sales operations and supervised staff to ensure high customer satisfaction • Trained new employees on service standards and sales techniques • Maintained inventory and coordinated with suppliers to ensure product availability • Handled customer inquiries and resolved complaints efficiently • Applied problem-solving skills to improve workflow and service quality