Anmol Singh

• Managed guest check-in and check-out efficiently in a high-volume hotel environment • Delivered excellent customer service, ensuring positive guest experiences • Handled guest complaints professionally and resolved issues in a timely manner • Processed reservations, payments, and billing accurately • Coordinated with housekeeping and maintenance teams to ensure smooth operations • Assisted guests with luggage and provided information about hotel services and local attractions • Maintained front desk operations during busy shifts with minimal supervision • Supported training of new staff members and guided them in daily tasks

•Independently manage all overnight hotel operations and front desk responsibilities. • Perform daily night audit, including reconciliation of room charges, payments, taxes, and accounts. • Process guest check-ins, check-outs, reservations, cancellations, and room changes. • Handle guest inquiries, requests, complaints, and overnight issues professionally. • Monitor hotel security and ensure a safe and comfortable environment for guests. • Prepare daily financial, occupancy, and operational reports for management. • Reconcile cash, credit card transactions, and other payment records while resolving discrepancies. •Coordinate with housekeeping, maintenance, and management when required. • Manage emergency situations and make appropriate decisions independently during overnight hours. • Maintain accurate guest records and ensure all front desk procedures are completed correctly. • Complete end-of-shift reporting and provide a detailed handover to the morning team.

• Assisted in organizing and coordinating community events with 50+ attendees • Guided participants and provided excellent guest support during events • Maintained accurate attendance and feedback records