Anmol Singh
Front Desk Associate
Vancouver, BC
Summary
Customer-focused Front Desk Associate with over 2 year of experience in the hospitality industry. Skilled in guest services, reservations, and resolving customer concerns in fast-paced environments. Strong communication and problem-solving abilities with a proven track record of maintaining guest satisfaction. Seeking to contribute to hotel operations.
Experience
ā¢ Managed guest check-in and check-out efficiently in a high-volume hotel environment ā¢ Delivered excellent customer service, ensuring positive guest experiences ā¢ Handled guest complaints professionally and resolved issues in a timely manner ā¢ Processed reservations, payments, and billing accurately ā¢ Coordinated with housekeeping and maintenance teams to ensure smooth operations ā¢ Assisted guests with luggage and provided information about hotel services and local attractions ā¢ Maintained front desk operations during busy shifts with minimal supervision ā¢ Supported training of new staff members and guided them in daily tasks
Education
Skills
Languages
Certifications
Volunteer Experience
ā¢ Assisted in organizing and coordinating community events with 50+ attendees ā¢ Guided participants and provided excellent guest support during events ā¢ Maintained accurate attendance and feedback records