Aoife Roe
Customer Service Clerk/Administrative Support
St. Thomas, ON
Summary
Customer Service Clerk | Administrative Support | Parks & Recreation Detail-oriented and dependable professional with experience providing reception, clerical support, and front-line customer service in fast-paced environments. Proven ability to process payments, maintain accurate records, support booking and registration activities, and communicate effectively with the public, staff, and user groups. Recognized for professionalism, strong interpersonal skills, and the ability to manage multiple priorities with accuracy.
Experience
Inside Account Manager / Customer Service Keypak | July 2024 – April 2025 Delivered front-line customer service via phone and email, handling inquiries, orders, and issue resolution Processed payments and transactions in accordance with established procedures Maintained accurate customer records and ensured data integrity across internal systems Coordinated with operations staff to support order fulfillment and service delivery Managed multiple tasks and priorities while maintaining high service standards
Provided reception and front-line customer service to clients and visitors in-person, by phone, and electronically Responded to customer inquiries and supported communications in a professional and timely manner Assisted with coordination of events and preparation of logistical information for internal teams Maintained files, records, and contact lists with strong attention to accuracy and organization Supported daily administrative operations and balanced multiple priorities in a fast-paced environment
Supported clients with payment processing systems, ensuring accuracy and compliance Maintained detailed records and entered customer data within CRM systems Communicated with clients to resolve issues and provide ongoing support Managed high volumes of communication while maintaining professionalism and organization
Provided high-volume customer service via phone, processing bookings and payments accurately Assisted customers with account issues using active listening and problem-solving Handled confidential financial and personal information securely