Iain Sellers
Guest Services provider
Montreal, QC
Summary
Experience working as a bartender, receptionist, and various other customer service roles in both English and French. Over seven years of customer-facing roles in various countries and capacities.
Experience
-- Began work as a bartender and receptionist at a full-service bar. -- Learned to stock the bar, provide training for new bartenders, coordinate with management, and solo-bartend for a maximum of 120 people on a given night. -- Extensive knowledge of cocktails, beer selections, and best-practices in the service industry.
-- Worked as a deckhand on a large sailboat during their summer sailing season. -- Responsible for manual labour tasks, providing historical knowledge, and interacting with the public in various capacities as a tour-guide.
-- Worked at two gondolas in customer-facing roles. -- Responsible for the safety and happiness of customers in the outdoor tourism industry of British Colombia.
-- Worked in both English and French as an English-language instructor to students in France
-- Ran the office of a Canadian Senator in both English and French. -- Worked the first point-of-contact for the Senator's constituents, and conducted administrative tasks as they came up.
-- Worked as a journalist for the English-language newspaper at the University of Ottawa. -- Responsible for interviewing people of various background about a variety of topics, and reporting on their stories.