Laura Daniela Torres
Customer Service Associate
Ottawa, ON
Summary
Hardworking and reliable individual with experience in fast-paced environments and customer service roles. Quick learner with a positive attitude, able to adapt to new tasks and work well both independently and in a team. Detail-oriented and organized, with a willingness to perform hands-on and physically active tasks. Legally authorized to work in Canada.
Experience
Handled high-volume inbound calls related to TV services, billing, and technical support Assisted customers considering cancellation and provided solutions to retain clients Maintained a professional and positive attitude in a fast-paced environment
Coordinated roadside services including towing, tire changes, and fuel delivery Assisted customers in urgent and non-urgent situations Communicated with service providers to ensure timely assistance