Lucas Campos
IT Support Analyst
Guimarães, Portugal
Summary
Experienced IT Service Desk Analyst with over 3 years of enterprise support experience in a global organization. Strong background in ITIL-based incident and request management, Windows environments, Microsoft 365, Active Directory, and Xurrent ticketing tool. Recognized for delivering reliable user support, meeting SLA targets, and collaborating effectively with cross-functional IT teams.
Experience
- Very experienced in achieving 100% SLA compliance and maintaining ticket quality scores above 98%. - Support multilingual users, contributing to improved regional service coverage - Recognized for strong customer satisfaction, professionalism, and clear communication with non-technical users
Responsible for sorting, inspecting, folding, and packaging finished garments according to quality and shipment standards.