Malshani Ruwandima Rajapaksha

- Coordinate daily operational and administrative activities across the organization - Manage accounting records, payments, invoicing, and basic reconciliations - Prepare financial summaries and support management reporting - Liaise with internal teams and external parties to ensure smooth operations - Maintain accurate documentation and ensure compliance with company procedures

- Processed high-value RTGS, CEFT, and telegraphic transfers with zero tolerance for errors - Coordinated with commercial banks and internal teams to resolve transaction issues - Managed departmental and lending-related payments efficiently - Contributed to improving transaction turnaround time and operational accuracy

- Delivered professional customer service while supporting daily banking operations - Maintained accurate client documentation and operational records - Assisted in resolving customer inquiries and complaints effectively

- Supported front-office banking operations and administrative tasks - Built strong client relationships and ensured service quality standards - Assisted senior officers with operational reporting and documentation

- Assisted payroll processing, salary advances, and leave administration - Maintained HR compliance and audit documentation - Supported HR events and administrative functions

- Processed banking documentation and updated internal databases - Provided customer service via calls, emails, and in-person interactions - Supported senior staff in daily branch operations

- Investigated the impact of employee training on performance within the Sri Lankan financial sector. - Collected and analyzed primary data using SPSS (Statistical Package for the Social Sciences) version 26. - Identified key training strategies that significantly enhance employee productivity and efficiency.