Matvii Ovchynnikov
waiter, bartender
Calgary, AB
Summary
Customer-focused hospitality professional with over 3 years of experience as a server and bartender in high-volume Polish and Asian cuisine restaurants. Skilled in delivering efficient service, managing busy shifts, handling cash and POS systems, and maintaining strong guest relationships. Adaptable, team-oriented, and committed to providing a positive dining experience in fast-paced environments.
Experience
Delivered high-quality food and beverage service in a fast-paced hotel restaurant environment, ensuring exceptional guest satisfaction. Managed high-volume shifts, efficiently handling multiple tables while maintaining accuracy and attention to detail. Processed payments using POS systems and handled cash transactions with accuracy.
Managed multiple tables simultaneously while ensuring attentive and personalized guest service. Demonstrated strong knowledge of menu items, wines, and cocktails to provide recommendations and upsell effectively. Operated POS systems, processed payments, and balanced cash drawers accurately at the end of shifts. Coordinated with kitchen and bar teams to ensure timely order execution and smooth service flow.
Delivered full-service dining experience in a fast-paced ethnic restaurant specializing in traditional Nepalese cuisine. Guided guests through unfamiliar menu items, explaining ingredients, spice levels, and preparation methods to enhance customer experience. Prepared and served alcoholic and non-alcoholic beverages, ensuring consistency and quality standards. Managed multiple tables efficiently while maintaining attentive and personalized service. Upsold signature dishes and beverages, contributing to increased average check size. Processed payments using POS systems and handled cash transactions accurately. Maintained cleanliness and organization of bar and dining areas in compliance with health and safety regulations. Resolved guest concerns professionally, ensuring high levels of satisfaction and repeat business.