Michael Lahosky
Manager of Technology
Brantford, ON
Summary
Customer-focused professional with 10+ years of experience supporting customers, understanding their needs, and providing practical solutions. Friendly, dependable, and comfortable working directly with customers to answer questions, resolve concerns, and ensure they receive the right products or services for their needs. I take pride in providing excellent service, building positive customer rela
Email: [email protected]Phone: 519-209-6145
Experience
Technical Account and Support Manager — Vortalsoft
January 2007 — October 2026
- Support and maintain relationships with technology customers - Lead team of IT engineers working on customer's system issues - Interact with customers to provide Quarterly Business Reviews - Create and maintain departmental budget - Address customer issues over the phone and in person
Education
Electronics Engineering Technology — Mohawk College - Hamilton
— Present
Skills
Creation of QuotesInside and Outside SalesOrder EntryCustomer RelationsProblem SolvingMS Office Suite of ProductsTechnical TroubleshootingBasic Plumbing and HVAC KnowledgeConflict Resolution
Languages
English
Certifications
Leadership Training — RMH International
ITIL Certification — Learning Tree
Microsoft Certified System Engineer — Microsoft