Mohamed Ouattmani

Welcoming the Guest with highly recommendation by name. Managing day to day operation and assist the Guest with their requests. Escort arriving and departing guests in a friendly. Courteous manner to and from their accommodation. Respond to the Guest inquiries and requests in a timely. inspect guest rooms and their features. Organize and store Luggage. Update and lost and found items to the team with accurate details. Sharing synergy MMs with the team to service to standard and management guidelines. Update daily activities on bell attendant shift checklist to ensure smooth operation.

Welcoming the Guest with a smile Greet and Escort arriving and departing guest to and from their accommodations. Retrieve and Transport Guest luggage . Organizing transportation, and providing local information as needed. keep the Luggage Room, Lobby and trolleys Clean and tidy. handle passengers complains, lost luggage. Respond to the Guest inquiries and requests friendly and efficient manner.

Assist the guest with loading and unloading luggage. as well as deliver the nd collecting it from guest room. Coordinate constantly with front desk to escort guests to their rooms and demonstrate them the room facilities and features. Open the car door for all guests arriving or leaving from the main entrance of the property in a polite manner. Deliver any parcels, newspapers and other items as requested to the guest room. Perfume related tasks and duties as assigned by management.

Streamlined Check-in/Check-out procedures, collection payments. Provided courteous escort services to guests, enhancing their comfort and satisfaction. Oversaw daily operations, maintenaning high standards of service delivery . Maintained accurate records of lost and found items. Coordinate with hk to prepare rooms for arrivals. Conducted thorough inspections of guest rooms upon departure. ensure units and common areas are maintained to the highest standard to protect property values.