Mohamed Yousry
Mr.
Cairo, Egypt
Summary
Results-driven banking and customer experience professional with 3+ years of experience across financial operations, relationship management, and fintech platforms. Proven track record in handling customer escalations, relationship management, and regulatory compliance. Holds an official PTE Core score of 86 (CLB 9+ equivalent). Fully prepared for international relocation.
Experience
• Taught Arabic to native English-speaking learners via global online communication platforms. • Customized structural lesson plans and materials to support beginner to intermediate learners. • Built student communication confidence and consistently maintained high long-term retention rates.
• Handled high-volume customer inquiries, account issues, and financial refund processes via email and chat. • Maintained exceptional response speed metrics and high satisfaction ratings in a fast-paced fintech support environment. • Provided clear cross-functional support in both English and Arabic to ensure user retention.
• Operations Officer (Aug 2023 – Apr 2024): Oversaw front-office banking workflows, handled account setups, term deposits, card issuance, and acted as a floor escalation point for customer inquiries. Reviewed daily transactions to ensure strict compliance and audit adherence. • SME Relationship Manager (Aug 2022 – Aug 2023): Managed a portfolio of 50+ small and medium enterprise clients, delivering personalized banking solutions that achieved a 95% retention rate and systematically exceeded sales targets. • Bank Teller / Second Key Holder (Dec 2020 – Aug 2022): Processed 50+ daily cash transactions, performed ATM and vault custody duties, actively cross-sold auxiliary bank services, and successfully detected/prevented fraudulent transactions.
• Created and maintained restaurant listings and digital menus, collaborating on local content updates and successfully resolving incoming support tickets from partner restaurants.