Oluwamose Oyapero
Mrs
Lagos, Nigeria
Summary
Compassionate and detail-oriented professional with over ten years of experience in people-focused and administrative roles. Alison-certified in caregiving and care assistance (2024), with strong skills in empathy, communication, safety awareness, and daily support. Committed to providing respectful, reliable care and high-quality service in healthcare and community settings.
Experience
-Assisted customers with suitable product selection and enquiries, delivering excellent service. -Achieved and exceeded monthly and annual sales targets through effective communication. -Built and maintained positive customer relationships to support retention and loyalty. -Supported branch operations by engaging walk-in customers and managing floor coverage.
-Assisted high volumes of customers daily, ensuring courteous and efficient service delivery. -Responded to customer enquiries and resolved complaints promptly while maintaining professionalism. -Maintained accurate customer records and supported service documentation processes. -Built positive customer relationships to improve satisfaction and retention.
-Supervised and supported customer service staff to ensure high service standards. -Handled escalated customer complaints and ensured timely, effective resolution. -Coordinated customer records, files, and documentation for easy access and compliance. -Assisted with staff training, reporting, and daily operational activities.
-Managed and led the customer service team to ensure consistent, high-quality service delivery. -Developed and enforced service policies, procedures, and performance standards. -Handled complex or escalated customer issues, ensuring effective resolution and satisfaction. -Maintained accurate service records, reports, and documentation. -Supported customer retention, relationship management, and service improvement initiatives.