Omar Belgacem
Warehouse supervisor
Algeria, Algiers
Summary
Results-driven professional with over 8 years of experience across restaurant management, sales, and warehouse operations. Nearly 5 years as a Restaurant Manager developed strong leadership, customer service, and team coordination skills. One year as a Sales Representative strengthened communication, negotiation, and client-focused problem solving. Currently working as a Warehouse Supervisor for 2 years, overseeing daily operations, inventory control, and staff performance to ensure efficiency and safety.
Experience
• Supervised warehouse operations and led a team of 10 staff, ensuring safe, efficient, and timely handling of inventory. • Managed inventory valued at USD 10M, maintaining control over stock movement, storage, and availability. • Released obsolete and non-moving stock worth USD 2M, reducing financial losses and optimizing warehouse capacity. • Improved inventory accuracy by 20% and client satisfaction by 10%, enabling smoother coordination with production and sales teams.
• Increased client satisfaction by 20% through strong communication, needs analysis, and relationship management. • Consistently met and exceeded monthly sales targets by prospecting, follow-ups, and solution-based selling. • Worked closely with the after-sales department to ensure clients were properly supported and issues resolved promptly. • Maintained accurate CRM and sales records, achieving 99% data accuracy and improving reporting reliability.
• Designed and implemented a customer loyalty (fidelity) program, increasing the client base by 30% and improving repeat visits. • Managed weekly and monthly budgeting, controlling costs and optimizing resource allocation. • Recruited, trained, and onboarded new staff to meet and maintain high customer service standards. • Reduced financial losses by 10% through tighter cost control, waste reduction, and process improvements.