Omozie Chigbue
Administrative | Transportation Operations | Customer service support
Lagos, Nigeria
Summary
Result driven administrative and operations professional with over six years of experience in public sector administration, regulatory compliance, Frontline Customer service and team supervision within a high responsibility government environment. Holds a Bachelorâs degree in English Language and demonstrates strong written and verbal communication, organizational and leadership skills.
Experience
â˘Administered motor vehicle documentation processes, ensuring compliance with national transportation regulations and service standards. â˘Maintained accurate physical and digital records, prepared routine reports and ensured data integrity. â˘Provided frontline customer service support to motorists and stakeholders, resolved inquiries related to licensing, vehicle records, and compliance. â˘Maintained accurate physical and digital records, prepared routine reports and ensured data integrity. â˘Applied conflictâresolution and communication skills to deâescalate issues and improve client satisfaction. â˘Coordinated traffic management operations during peak hours and emergencies. â˘Performed data entry tasks inputting information into databases accurately.
â˘Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors. â˘Coached new employees on administrative procedures, company policies and performance standards. â˘Welcomed Office visitors warmly and alerted staff to arrival of scheduled appointments. â˘Performed general Office duties including answering multi line phone system, routing calls, delivering messages to staff and general visitors. â˘Supported communication efforts by handling correspondence and inquiries promptly. â˘Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.