Richmond Kwofie

- Delivered frontline customer support. -Diagnosing and resolving service issues to improve customer satisfaction.

-Technical Attachmcdent Trainee at Electricity Company of Ghana (ECG),Takoradi, Ghana. -Gained hands on experience in the operation and maintenance of medium and low voltage electrical distribution networks. -Assisted teams with fault diagnosis,troubleshooting -Restoration of power to minimize customer downtime. -Supported meter installation, inspection, and revenue protection activities, ensuring compliance with safety and operational standards. -Observed and documented grid management procedures and safety protocols within a live power utility environment.

- Supported efficient package sorting and logistics operations for a major German parcel service provider. - Utilized handheld scanners and warehouse management systems to track inventory, ensuring timely dispatch. - Collaborated effectively in a fast-paced, multilingual team environment to meet daily targets.

My role involves delivering engaging and practical lessons that help students understand computer fundamentals and develop digital skills. Teaching topics such as: • Parts of a computer • Input and output devices • Microsoft Office (Word, Excel, PowerPoint) • Internet safety and basic coding • Preparing lesson notes and teaching materials in line with the Ghana Education Curriculum. • Organizing practical sessions in the computer laboratory. • Assessing students through classwork, assignments, projects, and examinations. • Guiding students in typing skills and basic programming. • Supervising students during ICT practical sessions. • Maintaining and managing computer laboratory equipment. • Supporting colleagues with basic technical issues.

Designed and presented a prototype Solar powered smart irrigation system. Using an Arduino controller and soil moisture sensors to optimize water usage.

-Supported a rapid-response medical team in vaccinating community members against a cholera outbreak. -Played a key role in community outreach, helping to educate locals on prevention and the importance of vaccination. -Contributed to a critical public health initiative, showcasing compassion and a commitment to community welfare and sharing vaccines to the locals.

Managed the critical first step of the voting process by accurately issuing ballots to verified voters. -Upheld strict electoral protocols to ensure a fair, transparent, and orderly election. -Demonstrated integrity, attention to detail, and the ability to perform under pressure in a civic-duty role.

Awarded a scholarship by Erasmus + to participate in an academic exchange program at Hochschule Düsseldorf in Germany to specialize more knowledge in Renewable Energy.