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Russell Baxter

Graduate

Burlington Ontario

Summary

Honours Sport Management graduate from Brock University with diverse experience in customer service, sales, technical operations, and hospitality. Hard-working, personable, and skilled in problem-solving, conflict resolution, and building customer relationships. Experienced in identifying customer needs, recommending solutions, and delivering positive experiences.

Email: [email protected]Phone: 9056301195

Experience

Front EndFortinos
01/2020 — 10/2020

- Provided friendly and efficient customer service in a fast-paced grocery environment. - Assisted customers with questions, concerns, and complaints, resolving issues professionally. - Maintained an organized and clean entrance and parking lot for the store.

Lifeguard PPL Aquatic, Fitness, & Spa Group INC.
06/2021 — 09/2021

- Monitored pool areas to ensure the safety and well-being of guests. - Enforced pool rules and safety regulations while maintaining a welcoming environment. - Responded quickly and appropriately to emergencies and safety concerns. - Performed regular pool surveillance and identified potential hazards before incidents occurred. - Communicated effectively with guests and coworkers to address concerns and maintain a safe facility. - Demonstrated strong responsibility, alertness, teamwork, and decision-making under pressure.

Mirage Pools Sales Associate & Pool Technician
03/2022 — 06/2026

- Sold pool products, equipment, and vacuums while identifying customer needs and recommending appropriate solutions. - Performed pool openings, closings, maintenance, cleaning, and vacuuming for residential customers. - Diagnosed pool and equipment issues and provided customers with practical solutions to resolve problems. - Worked directly with customers at their homes, building positive relationships and delivering professional service. - Educated customers on pool products, equipment, and proper maintenance procedures. - Managed multiple service appointments and tasks while working independently in the field. - Maintained a strong focus on customer satisfaction and quality of service. - Developed strong sales, technical, communication, and problem-solving skills through hands-on experience.

Cook, Busser & BartenderJack & Stella
06/2024 — Present

- Provided friendly and professional customer service in a fast-paced restaurant environment. - Worked as a cook, busser, and bartender, adapting quickly to different responsibilities based on operational needs. - Managed multiple customer requests and responsibilities while maintaining efficiency during busy periods. - Handled customer concerns and resolved issues professionally to maintain a positive dining experience. - Prepared food and beverages while following quality, cleanliness, and safety standards. - Collaborated with kitchen and front-of-house staff to ensure smooth and efficient service. - Maintained a clean and organized work environment throughout each shift. - Developed strong communication, teamwork, multitasking, and problem-solving skills.

Education

Bachelor of Sports Management (Honours)Brock University
09/2022 — 04/2026

Skills

Customer ServiceProblem SolvingCommunicationSalesConflict ResolutionLeadershipTeamworkTime ManagementAdaptabilityTechnical Troubleshooting

Languages

English

Certifications

SMART Serve
First Aid
NL
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