Sabir Ali
Operations Manager
Lahore, Pakistan
Summary
Operations and Admin professional with 6+ years of experience across retail, IT, and nonprofit sectors. Experienced in operations management, HR administration, recruitment, procurement, vendor management, compliance, logistics and facility management. Proven ability to lead cross-functional teams, manage international stakeholders, optimize business processes, and support executive leadership.
Experience
* Supported the Director of Operations in overseeing administrative and operational functions. * Ensured compliance with health, safety, and legal regulations. * Managed facility operations across multiple campuses. * Coordinated vendor contracts, maintenance activities, and service providers. * Reduced operational expenses by 10% through strategic contract renegotiation.
* Led end-to-end operations, HR administration, procurement, and compliance activities. * Managed recruitment, onboarding, employee relations, and employee performance monitoring. * Coordinated international suppliers and oversaw inventory management and procurement processes. * Administered company budgets, payroll processing, and supplier payments. * Supported executive decision-making through operational reporting, KPI tracking, and performance analysis. * Managed day-to-day operations across Amazon, eBay, and Shopify platforms.
* Managed international recruitment and onboarding activities across four countries. * Conducted employee performance reviews and supported professional development initiatives. * Designed and delivered onboarding and training programs for new employees. * Successfully onboarded 150+ employees across Pakistan, Afghanistan, Indonesia, and Argentina. * Coordinated cross-border HR operations effectively within a remote and multicultural work environment.
* Managed customer service operations and handled complaint resolution to ensure high customer satisfaction. * Prepared and analyzed monthly operational and sales reports to support business decision-making. * Collaborated with cross-functional teams to streamline processes and improve service delivery.
Education
Skills
Languages
Certifications
Projects
* Delivered HR, recruitment, and administrative support to international clients, including candidate sourcing, talent acquisition, and LinkedIn recruiting. * Developed recruiting databases, conducted talent mapping, and supported end-to-end candidate sourcing activities. * Prepared employment contracts, job offer letters, HR policies, onboarding documents, and other employment-related documentation. * Supported clients with HR compliance, employee documentation, and administrative processes tailored to organizational requirements. * Managed 61 international client projects while maintaining a 4.7/5 Fiverr rating across 36 reviews and consistently delivering accurate, confidential, and client-focused solutions.