Vaishnavi Verma
MBA Graduate
British Columbia
Summary
Motivated professional with an MBA from Canada and experience in retail management and healthcare client relations. Skilled in customer service, team supervision, and resolving operational issues in fast-paced environments. Strong communicator with a focus on efficiency, organization, and client satisfaction. Currently seeking opportunities in management or administrative roles in Canada.
Experience
Maintaining and over viewing the Books of Accounts, Inter Company Reconciliations • Reporting directly to CFO & CEO of the company regarding MIS – Monthly P&L with Variance Analysis, Outstanding Payables Report and Receivables Reports, Cash Flow, Budgets, Project P&L • Successfully handling the Monthly Projections of Group Companies • Preparing Financials; Balance Sheet, P&L, Notes to accounts and other reports • Running Payrolls, preparing payment journals and releasing payments to the vendors as per the terms, identifying provision for periodical reporting. • Calculations and Filing returns of VAT, CST, Service Tax, eTDS, Income Tax. • Handling independently the Accounts Payables and Receivables of Group Companies • Preparing and updating Aging reports of Vendors and Customers • Reconciliations, Withholding Tax, BRS etc • Dealing with Internal Auditors & Statutory Auditors and provide relevant clarification • Preparing Budgets, Forex calculations, Quarterly Financials • Coordinating with Internal and external Auditors • Engagement with potential and loyal customers via Phones, Emails, and Partner Platforms. • Organized and prioritized work to complete assignments in a timely, efficient manner
• In a high-pressure retail environment, accurately and efficiently pick, pack, and stage online client orders. • Preserve customer service expectations while guaranteeing prompt fulfillment of orders and proper order dispensation. • Evaluate accuracy of orders, product state, and adherence to organizational policies through executing quality checks. • As the team lead, support with backend operations by coordinating workflow and ensuring effective processing of orders. • Maintain surveillance on and contribute to sustaining key performance metrics, such as order precision, delivery speed, and high quality requirements. • To boost efficiency in operations, instruct and guide team members backroom, packing, and staging procedures. • In order to ensure a secure and efficient workflow, maintain the backroom organized and clean.
• Supported customers accomplish self-checkout purchases and promptly addressed issues that occurred. • As a cashier, I correctly handled credit card, debit cards, and cash transactions. • Delivered outstanding client service in a demanding retail environment. • Preserved accuracy while managing payments, reimbursements, and settlements. • Supported clients with processing payments, item scans, and checkout system malfunctions. • Ensured sure the checkout locations were pristine, organized, and effective. • Self-checkout stations were observed in order in order to prevent blunders and avoid issues with loss avoidance. • Collaborated in conjunction with management and various other team members in order to ensure effective retailing operations. • Professionally handled to inquiries from customers and effectively resolved problems. • Maintained conformance to cash handling standards, safety guidelines, and company regulations.