Waqas Khan

• Welcomed customers on the sales floor, listened to what they needed, and guided them to the right products, which helped improve satisfaction scores and brought many customers back. • Took care of customer orders through the POS system and worked closely with the warehouse team to make sure every order went out correctly and on time across more than 1,500 product lines each day. • Kept shelves and product displays looking their best so customers could find what they were looking for easily, which naturally led to more purchases and add-on sales. • Handled all cash, debit, and credit payments carefully and maintained a clean and accurate till record throughout my time there. • When customers had concerns or complaints I made it a point to listen properly and sort things out quickly, which helped build real trust and loyalty. • Brought stock accuracy up by 18 percent by introducing better FIFO practices and making reconciliation part of the daily routine. • Kept the warehouse clean and well organised using 5S principles, which cut safety incidents by 30 percent over time. • Worked side by side with production and logistics colleagues to make sure the right materials were always in place before they were needed.

• Acted as the link between the sales, procurement, and warehouse teams to make sure stock levels matched what customers actually needed, avoiding both shortages and excess. • Built genuine relationships with business clients by responding promptly to their questions and following up personally whenever there was a delivery issue to resolve. • Took ownership of the full warehouse operation, from goods arriving at the dock to orders leaving on time, and made continuous improvements along the way. • Trained and supported a team of 18 warehouse staff, taking time to understand each person and helping the team as a whole improve productivity by 22 percent. • Pushed inventory accuracy up to 99.3 percent by being consistent with cycle counts and keeping the ERP system updated in real time. • Reduced picking errors by 25 percent and cut order lead times by 15 percent by getting the whole team invested in 5Sand better workflows. • Achieved a 97 percent on time and in full delivery record by keeping logistics, procurement, and customer service closely aligned with each other. • Used LEAN thinking to identify waste and streamline how materials moved through the facility, reducing downtime by 20 percent.

Rearranged product displays to improve visibility and customer flow. Helped increase impulse purchases and overall sales.

Assisted in food distribution programs. Helped manage queues and guide beneficiaries. Supported inventory handling of donated supplies. Mainted orderly environment during operations.

Acknowledged for productivity and teamwork.