YOUSSEF BOUDJEMA
HOTEL MANAGER
Summary
Experienced hospitality professional with over 15 years of expertise in hotel operations, customer service, team leadership and business management. Proven track record in enhancing guest satisfaction, optimizing operations, and driving business growth.
Experience
-Oversee the daily operations of a seaside hotel residence, ensuring high standards of guest satisfaction and service quality -Manage seasonal workforce planning, recruitment, training and supervision of front desk, housekeeping and maintenance teams -optimize occupancy rates (often overbooked at peak season) through yield management strategies, and partnerships with travel agencies and online booking platforms Monitor budget, control operating cost and ensure profitability during both peak and off-peak season
-Managed disruption operations for the low-cost english airline company EasyJet in their international customer service HQ in Cracow -Coordinated accommodation, meal vouchers, and alternative travel arrangements in accordance with airline policies and passenger right regulations -Served as the primary point of contact for affected passengers, providing timely solutions and maintaining a high level of customer satisfaction in stressful situations
-Selected for a leadership development program based on my hospitality and restaurant management background to support the opening of a new restaurant within the franchise network -Played a key role in the launch team, contributing to the successful opening and operational setup of the new location -Participated in the recruitment, onboarding and training of new crew members -Supported the implementation of one of the first self-order kiosk concepts in France, helping transition operations from traditional counter ordering to a technology-driven customer experience
-Managed all accomodation operations for a 151-rooms four stars hotel, ensuring high standards of guest satisfaction, service quality and operational efficiency -Supervised front office, reservations and housekeeping teams, coordinating daily activities to deliver a seamless guest experience -optimized room occupancy and revenue performance through yield management strategies -Led recruitment, training, scheduling, and performance management initiatives for accommodation staff -Coordinated closely with sales, food and beverage and maintenance department to ensure smooth hotel operations