Amir-Reza Saidi-Mehrabad

• Diagnose and repair smartphones, tablets, and mobile devices with precision and efficiency. • Perform hardware replacements, software troubleshooting, and device optimization to restore full functionality. • Conduct detailed device assessments and provide customers with clear, accurate repair recommendations. • Maintain high standards of quality control, ensuring all repairs meet Mobile Klinik’s technical and safety guidelines. • Deliver exceptional customer service by explaining issues, repair options, and device care in a friendly, professional manner. • Manage repair workflow, documentation, and inventory to support smooth daily operations. • Stay current with evolving mobile technologies, repair techniques, and industry best practices.

• Provide expert technical support for computers, mobile devices, printers, and related peripherals, ensuring fast and accurate issue resolution. • Diagnose and troubleshoot hardware, software, and connectivity problems for customers in‑store and through service counters. • Perform system setups, data transfers, OS installations, virus/malware removal, and performance optimization services. • Deliver clear, friendly, and professional customer service by explaining technical issues, repair options, and best‑practice device care. • Assist customers with product selection, recommending computers, accessories, and software based on their needs and budget. • Maintain high standards of accuracy and safety when handling customer devices, data, and sensitive information. • Support retail operations by managing service tickets, documenting repairs, and keeping workstations organized and efficient. • Stay current with emerging consumer technology, operating systems, and troubleshooting techniques to provide up‑to‑date guidance. • Collaborate with store teams to ensure smooth workflow, strong customer satisfaction, and consistent service quality.

• Provide knowledgeable guidance on Bell mobility plans, upgrades, accessories, and connected services to match customer needs. • Sell smartphones, smart home devices, audio equipment, and consumer electronics while meeting or exceeding store sales targets. • Deliver exceptional customer service by building rapport, identifying needs, and offering clear product explanations. • Assist customers with device setup, account changes, troubleshooting, and in‑store service requests. • Maintain up‑to‑date knowledge of Bell products, promotions, wireless plans, and emerging consumer tech trends. • Process transactions accurately, handle returns, and manage point‑of‑sale operations with attention to detail. • Support store merchandising by organizing displays, restocking inventory, and ensuring a clean, engaging retail environment. • Collaborate with team members to achieve store goals, improve customer satisfaction, and maintain smooth daily operations. • Promote add‑ons such as device protection, accessories, and service bundles to enhance customer value and drive revenue.

Developed an interactive Kindergarten Hidden‑Objective Game focused on early‑learning skills such as counting, color recognition, and problem‑solving. Built using object‑oriented design and modular architecture, the project emphasized intuitive controls, child‑friendly visuals, and exploratory gameplay. Applied structured development practices, usability testing, and iterative refinement to deliver an engaging educational experience aligned with early‑childhood learning principles.

After‑school ESL Tutor Volunteer supporting young learners in developing English reading, writing, and communication skills. Provided individualized guidance, created simple learning activities, and helped students build confidence through supportive, patient instruction. Assisted with homework, vocabulary practice, and conversational exercises while fostering a positive, encouraging learning environment.

Won the title of employee of the month due to exceptional customer service.

Due to excellent performance and work ethics, was nominated for the position of assistant manager.